SFTP - Instructions for sharing files with NuoDB Support

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How do I send/receive large files with NuoDB support using SFTP?

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As a NuoDB licensed customer, you should have an SFTP account set up with us.

  1. If your organization does not already have an SFTP account, submit a request to us here
  2. You will receive an email with your SFTP connection information and password.
  3. Open up a bash terminal
    • Windows users can run the Command Prompt.
    • Linux/MacOS users, open the Terminal. 
  4. Make sure you are running the terminal in the same directory as the files you wish to upload. If not navigate to desired directory:
    • For instance, if your file nuodiag.tar in your Desktop folder, run the command
      $ cd Desktop
  5. Sign in to your SFTP account through a bash terminal.  Your connection string will likely resemble this:
    $ sftp organization@sftp.nuodb.com
  6. Enter the password sent to you in the email from NuoDB Support.
  7. If you do an ls command to list files and directories, you will see there is a folder called incoming - this is the folder that NuoDB Support will check for incoming files.
  8. Enter the incoming directory
    cd incoming
  9. To upload the file, use the put command.
    • $ put nuodiag.tar
    • If you want to upload a directory recursively instead of a single file, use the -r flag:
      $ put -r nuodiag_directory/
    • You will see a progress bar as your file uploads.
  10. Capture the current directory, and the name of the file/folder you uploaded:
    $ pwd
  11. Send this directory path to NuoDB Support, and we will sign in and download the files you put there.

 

Note: Windows users could use some of the popular GUI tools for SFTP access like:

  • WinSCP
  • FileZilla

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