What is the best way to use NuoDB support?
First and foremost, know that the entire NuoDB team is here to help you.
We know that your project is important and we will do everything that we can to ensure your success.
Here are some tips to help you get the most out of the NuoDB support team:
- Use our NuoDB Web Portal. Our web portal is designed to be easy to use while also collecting the most important information about your support event The web portal makes it very easy for you to easily communicate with your technical support engineer. Access the portal by clicking here.
- Select your own priorities for support event. No one knows the severity of your issue better than you do. By setting your own priority for a support event, you are also setting expectations on response time, escalations and frequency of contact. If your priority is urgent, provide a telephone number and we will call you. Review guidelines for setting priorities by clicking here.
- Event status. Our web portal always shows the status of your event. We encourage you to close your support event when you have received the information that you require. We don't close events unless we are sure that you are satisfied.
- Additional information. There will be times when we will require additional information from you in order to answer your question. We never want you to have to wait for answers so please send over requested information as soon as possible.
Watch this area for additional tips to be added soon!